Australian charger specialists · Knoxfield, Victoria Call (03) 9764 8444Review site · Stripe sandbox
Warranty & service

Support through the
life of your charger.

Installation, servicing and warranty support across Australia, directly or through our approved partners.

Installation · servicing · warranty

Support across Australia.

We provide charger installation, servicing and warranty support nationwide, directly or through our approved partners.

Whether you are preparing a new charging area, maintaining the chargers already on your site or asking about a fault, start with our Australian team. We will discuss your equipment, location and requirements, then confirm the appropriate service pathway.

Stanbury service van beside industrial battery chargers in a warehouse
Stanbury chargers and a service van in an indoor charging area. View full photograph ↗

From installation to ongoing care.

Tell us what your site needs. We will help establish the scope and service arrangements.

01 · Installation

Plan the charging setup.

For a new charger or an expanded charging area, share your battery and charger requirements, available electrical supply, mounting location and site access.

Discuss charger positioning, connections and battery compatibility with our team before installation. We can coordinate installation support directly or through an approved partner.

Ask about installation ↗
02 · Servicing

Look after the chargers in use.

Contact us about charger servicing, repairs, replacement parts or a fault affecting your operation. Include the charger model, serial number and a description of the issue.

Our team will advise on the service pathway and information needed. Work on the charger must be carried out by an accredited service agent or a person authorised by Stanbury.

Arrange a service enquiry ↗
03 · Warranty support

Get the right claim advice.

If you think a fault may be covered by warranty, contact us before arranging work or incurring service or freight costs.

Provide the model, serial number, purchaser’s name and purchase information. Coverage and the authorised claim process depend on the applicable terms and assessment of the equipment.

Ask about a warranty claim ↗
A clear starting point

Tell us about your site.

For installation, service or warranty support, include your site location and postcode, charger model and serial number where available, and what you need help with. Photos of the equipment or proposed charging area can help explain the enquiry.

We will discuss the requirements and confirm the next steps, service arrangements and any applicable costs with you. Nationwide support may be provided directly or through an approved partner.

Coverage at a glance.

For new industrial battery chargers sold and used in Australia or New Zealand.

FROM SHIPMENT

First 2 years

Full warranty coverage for defects in materials and workmanship under normal use.

YEARS 3–5

A further 3 years

Parts-only coverage following the initial two-year full warranty period.

TRANSFORMERS

10 years

Parts-only transformer coverage from shipment to the purchaser.

Who is covered?

The warranty covers the original user of new equipment purchased from Stanbury & Co Pty Ltd, trading as Stanbury Electrical Engineering, or an authorised agent.

Installation and use

Use the charger in the environment for which it was specified and designed. Corrosive or high-humidity locations need appropriate protection. Missing protection or use in extreme or harsh conditions may reduce or void the manufacturer’s warranty.

What is excluded?

  • Replacement of fuses.
  • Physical damage and abuse.
  • Damage or defects caused by unauthorised modifications, repairs or maintenance.

Work on the charger must be carried out by an accredited service agent or a person authorised by Stanbury. These manufacturer-warranty conditions do not remove rights that cannot legally be excluded.

Applicable law

This manufacturer’s warranty is additional to rights and remedies available under applicable law. Nothing on this page excludes or restricts rights that cannot legally be excluded.

Industrial-equipment coverage summary based on the supplied NZ/AU Charger Warranty. Contact Stanbury for the terms applicable to your equipment and advice before incurring service or freight costs.